WG Restorations & Pointing Specialist ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (https://wgrestorations.co.uk) or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

For the purpose of the UK GDPR, the Data Controller is WG Restorations & Pointing Specialist.

Registered Address: [COMPANY_REGISTERED_ADDRESS]
Email: info@wgrestorations.co.uk
Phone: 07497 609940
ICO Registration Number: [ICO_REGISTRATION_NUMBER]

2. Information We Collect

We may collect and process the following data about you:

Identity Data: First name, last name.
Contact Data: Email address, telephone numbers, billing address, and property address.
Project Data: Details about the services you request, property photos uploaded for quotes, and related communications.
Technical Data: IP address, browser type and version, time zone setting, and operating system collected via cookies.

3. How We Use Your Information (Lawful Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

Performance of a Contract: To process your quote request, provide masonry/pointing services, and manage payments.
Legitimate Interests: To improve our website, manage our relationship with you, and ensure security.
Consent: Where you have explicitly opted in to receive marketing communications or accepted non-essential cookies.
Legal Obligation: To comply with tax, legal, and accounting requirements.

4. Data Sharing and Recipients

We do not sell your personal data. We may share your data with trusted third parties for the purposes set out in Section 3, including:

Service providers acting as processors (e.g., website hosting, IT support).
Professional advisers (e.g., lawyers, bankers, auditors, and insurers).
HM Revenue & Customs, regulators, and other authorities based in the UK.

5. International Transfers

We generally store your data within the UK. If we use third-party providers outside the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented (e.g., UK Addendum to the EU SCCs).

6. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes).

7. Your Data Subject Rights

Under the UK GDPR, you have rights in relation to your personal data, including the right to:

Request access to your personal data (a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at info@wgrestorations.co.uk.

8. Right to Lodge a Complaint

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

9. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.